Shipping policy

SKINTIFIC Malaysia strives to process and deliver every order as quickly and carefully as possible. This Shipping Policy applies to purchases made through the Malaysia market of this Shopify store.

Shipping market

This policy applies to orders placed through the Malaysia market. Orders placed in this market are delivered to valid addresses within Malaysia. Customers shopping for delivery to another country or region should use the country/region selector to switch to the relevant market. Product availability, delivery destinations, fees, timeframes and policies may vary by market.

Delivery period

  • Orders are normally delivered within 1–3 business days after order processing.
  • Business days are Monday to Friday, excluding Malaysian public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
  • Delivery estimates are not guaranteed. Severe weather, carrier disruptions, high order volumes, remote-area delivery and other events outside our reasonable control may cause delays.

Order changes and cancellations

Once an order is confirmed, we cannot guarantee changes or cancellations. You may contact us within 12 hours of placing your order, provided it has not entered processing or been shipped. Requests received after 12 hours or after processing has started may not be accepted. Any non-refundable payment processing charge actually imposed by the payment provider may be deducted where applicable.

Once an order has shipped, it cannot be cancelled or modified. Please review the products, quantity, delivery address and contact details carefully before checkout.

Shipping fees and minimum order

Shipping fees, if applicable, are calculated and displayed at checkout before payment. There is no minimum order amount unless a promotion specifically states otherwise.

Address accuracy and delivery attempts

Customers are responsible for providing a complete and accurate delivery address and reachable contact details for the selected market. We are not responsible for delays, failed delivery or additional charges caused by incorrect or incomplete information, refusal of delivery, failure to respond to the courier, or failure to collect a parcel within the courier's holding period.

Tracking and lost packages

When tracking is available, the tracking details will be provided after shipment. If a parcel appears lost or mishandled, please contact the courier first using the tracking number. If the courier confirms that the parcel was lost or misdelivered, contact us for assistance.

If tracking shows “delivered” but you have not received the parcel, contact us within 7 business days of the recorded delivery date. Requests received after this period may not be eligible for a replacement or refund.

Contact us

For shipping assistance, email cs@skintific.my and include your order number.